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FAQ
Login & account
I can't login to my account, what should I do?
Your email address is not recognized ? When you placed an order on Seasonly.fr, it's possible that you didn't enter a password and therefore no account was created. It doesn't matter, to receive an activation email for your account you can send an email to wecare@seasonly.fr. Once you have received the activation email, don't forget to click on the link to access your personal space.
Oops, I forgot my password!
Don't worry, to recover your password you can click on "Forgot your password" in the login area.
Delivery
What countries do you ship to?
For the moment, Seasonly delivers only in Europe. (Albania, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Spain, Latvia, Liechtenstein, Lithuania, Luxembourg, Northern Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine, United Kingdom).
When will you send my order ?
Once your order is placed, we design it especially for you within two days, then we send it. Once your order is sent, you will be able to find your tracking number in the "My Account" area. It takes 3 to 5 working days before you receive your Seasonly skin care.
How do I change my shipping address?
To modify your delivery address, access your account and click on the "View addresses" button. Finally, you can click on "Edit". Once you have changed your address, remember to save ;)
I can't track my order, what should I do?
We are sincerely sorry! It may take a few days to give you access to the colissimo tracking number. However, if one week after your order you still can't track your package, please contact us at wecare@seasonly.fr. We will then be able to give you more information.
PRODUCTS
What is the expiration date of my product?
All of our Seasonly products have a 3 month AOP (After Opening Period), as they are freshly produced with a reduced number of preservatives. This means that for optimal effectiveness, we advise you to use your cream within three months of opening. After this time, the effectiveness of your cream will be reduced. Nevertheless, this does not represent any risk for your skin.
Orders & returns
How can I check the status of my order?
Two days after your order, once it has been sent, you will be able to find your colissimo tracking number in your "My account +" space. It takes 3 to 5 working days before you receive your Seasonly skincare.
When will my credit card be charged?
Your card will be charged as soon as your order is accepted and processed. Then, exactly two months later, you will be charged again and will automatically receive your new treatment. Indeed, by ordering a treatment, you automatically trigger a subscription. However, the subscription is without commitment, you can cancel it at any time.
What is your return policy?
You have a right of withdrawal of 14 days from the receipt of your order. You can ask for an exchange or a refund except for the return shipping costs which remain at your charge. The right of withdrawal can be exercised with our customer service directly by mail towecare@seasonly.fr. The returns are to be made in their original condition and complete allowing their remarketing in new condition. Any opened or damaged product will not be accepted.
Payment & invoicing
What can I do if my payment is rejected?
Darn it! If your payment failed, feel free to try a second time, making sure that your card billing details (like the security code) are correct. However, if you still can't solve your problem you can contact us at wecare@seasonly.fr.
